MOMOUNT SHOP TERMS AND CONDITIONS
The use of the website momount.com implies full acceptance of these Terms and Conditions. These terms apply to the entire website and any interaction between the Customer and Momount.
1. General Provisions
Momount disclaims all responsibility for indirect, accidental, or consequential damages related to the use of the website. Use of the website is entirely at the user's risk.
Momount reserves the right to modify prices, offers, and these Terms and Conditions at any time.
2. License
Momount grants a limited, non-exclusive, non-transferable, and revocable license to use the website for personal purposes in accordance with these Terms and Conditions.
3. Company Information
Shop name: Momount
Operator: Ecom Empire OÜ
Registration number: 16494984
Headquarters address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
4. Sales Area
Momount ships to the following countries: France, Poland, Denmark, Spain, Italy, and the United States
5. Return Policy (Right of Withdrawal)
The Customer has a period of 30 days after receipt of the order to exercise the right of withdrawal.
Return costs:
- Broken, defective, or wrong item sent: Momount covers all return costs.
- Change of mind or dissatisfaction: Return costs are the responsibility of the Customer.
Return Procedure
- Contact customer service at contact@momount.com.
- Follow the instructions provided by support.
- Return the product to the address provided in the email.
The refund is processed within 7 business days following receipt and verification of the returned product.
6. Claims and Legal Warranty
Products come with a 2-year legal warranty in the European Union and must conform to the description provided.
In case of defect, the Customer may request repair, exchange, price reduction, or refund.
Claims are processed as soon as possible.
In case of an accepted claim, Momount also reimburses the cost of returning the product.
7. Payment Methods
- Bank cards (Visa, Mastercard, American Express, Cartes Bancaires)
- Apple Pay
- Shop Pay
- Google Pay
- PayPal
- BLIK
- MobilePay
All transactions are secured by SSL. Momount does not retain any bank data.
8. Delivery
Free shipping to all served countries.
Preparation time: 1–2 business days
Delivery time: 5–7 business days
Estimated total time: 6–9 business days
9. Customs Duties and Taxes
For countries outside the European Union (the United States), customs duties may apply. These fees remain the responsibility of the Customer.
10. Website Usage Restrictions
- Prohibition on copying, modifying, or reselling website content.
- Prohibition on removing copyright notices.
- Prohibition on using automated tools to collect data (scraping).
11. Cookies and Privacy
The use of cookies is detailed in the Privacy Policy and in the Cookie Policy.
12. Modifications to Terms
Momount reserves the right to modify these Terms and Conditions at any time. The new version takes effect upon publication on this page.
13. Applicable Law
These Terms and Conditions are governed by Estonian law, subject to the mandatory consumer protection provisions of the Customer's country of residence.
14. Contact
Email: contact@momount.com
Phone: +33 9 72 20 09 24
Contact form: momount.com/pages/contact-support
FAQ: momount.com/pages/faq
Support hours: Monday–Friday, 9:00–17:00 (CET)
Response time: Maximum 24 hours on business days